Decor Rental

1 day = 24 hours from the time of pickup until the time of return

Our base rate starts from on a 3-day rental period, allowing you to have the items for a full 72 hours. For instance, if you pick up your items at 2:00 PM, they should be returned by 2:00 PM three days later. In this case, returns after 2:00 PM will result in penalty charges. 

Late returns are strictly not allowed, as they can disrupt our consecutive rental orders. For each day of late return, a penalty fee equal to 50% of the base rate will be applied.

Our rental rate varies based on the duration. Our base rate starts from 3 days. For the third day, there's a 30% surcharge, and for the fourth day, there's a 20% surcharge. Subsequently, each extra day incurs a 10% increase from the base rate. 

Example:

• Base rate (3 days) = RM100

• 4 days = RM100 + 30% of base rate = RM100 + RM30 = RM130

• 5 days = RM130 + 20% of base rate = RM130 + RM20 = RM150

• 6 days = RM150 + 10% of base rate = RM150 + RM10 = RM160

After the 5th day, each additional day incurs a 10% increase from the base rate.

All rental rates start from a minimum of 3 days, same rate applies for single-day rentals as well.

Yes, we require a 100% (rental base rate) deposit to secure the rentals for your event. This deposit serves as a security measure in case of damages or late returns, with charges deducted accordingly.

Rental base rate: This refers to the base rate for a 3-day rental period.

Rental total fee: This represents the total rental fee, which is calculated based on the number of days rented beyond the initial 3-day period.

We accept Visa, Mastercard, AMEX, GrabPay, FPX and bank transfer (for manual order via WhatsApp).

Yes, you must agree to the terms and conditions in order to complete the checkout process. These terms outline important details about the rental agreement and ensure that both parties are aware of their rights and responsibilities.

Currently, our rental services are limited to the Klang Valley area. After pickup, you have the freedom to use the items wherever needed. However, please ensure they are returned to our warehouse within the designated timeframe.

No, we do not offer delivery service. However, we can assist customers in arranging third-party delivery services such as Lalamove, with the fee borne by the customer. Please note that any damage incurred during the delivery and return process will be the responsibility of the customer.

Please contact us directly to discuss your requirements. We will check if setup service is available and provide you with any additional charges incurred.

Please chat with us directly to check for additional stock availability. For inquiries made 1-2 months in advance, depending on the required quantity and item type, we can make special arrangements.

Please contact us directly to discuss your requirements. We'll check if customisation is available and provide any additional charges incurred.

No, we only have a warehouse. For more photos or videos, please inquire with our customer service via WhatsApp.

Upon completing your payment, you will receive an email containing comprehensive details about your order.

Yes, your order is guaranteed upon payment. In the rare event that any rental items become unavailable due to unforeseen circumstances, we will promptly issue a full refund.

You can expect to receive a confirmation email once your order is ready for pickup. Typically, this notification is sent approximately within 24 hours before your scheduled pickup date.

If your pickup time is approaching and you haven't received a confirmation email, please avoid coming for pickup without it. Instead, contact our customer support team immediately to escalate your case. 

Yes, you can change the rental date. Please inform us 2 weeks prior to the pickup date, and we will accommodate your request based on item availability. However, please note that changes are limited to 1 date change.

Unfortunately, we do not offer the option to change order items. However, you can cancel your current order and place a new one with the desired items, subject to our cancellation policy. For further details, please refer to our cancellation policy.

All payments are non-refundable. If you cancel your booking, you will receive store credit of equal value to your rental fee. Store credit can be used to rent items of the same value or to offset the cost of higher-value rentals (top-up required).

If you're unable to return the rental items within the specified timeframe, please notify us as soon as possible.

Late returns are strictly not allowed, as they can disrupt our consecutive rental orders. For each day of late return, a penalty fee equal to 50% of the base rate will be applied.

We understand that accidents can happen during events. In the event of damage to any rental items, please notify us immediately. Depending on the extent of the damage, we will work with you to assess repair or replacement costs, as outlined in our rental agreement. If the damage is irreparable, the full deposit and rental price will be charged.

No, please avoid washing or laundering them. We'll handle cleaning upon return. Just ensure they are dry and free of unwashable dirt, debris, or food.

Yes, all dinnerware, cutlery, and tableware items must be returned rinsed and free of food or fluid.

Deposit refunds will be processed on the same working day upon satisfactory return of all rented items. Any deductions for damages or late returns will be deducted from the deposit amount, with the remaining balance refunded accordingly.

Refunds will be issued to the original form of payment used for the order. The refund process typically takes between 3 to 7 business days, depending on your debit or credit card issuer.

If it's been more than 7 business days and you still haven't received your refund, please reach out to our customer support team immediately. We'll investigate the issue and work to resolve it as quickly as possible.

Yes, we offer a 10%  industry discounts to wedding event planners/stylists, caterers, function centers, restaurants, and florists. Please contact our team with the items your clients are interested in hiring, and we can provide you with a discounted quote.